Get Support
DepShop support runs through Discord — real humans, not bots. Average response time is under 10 minutes, around the clock.
- Discord: deprimereshop.com/discord — open a ticket in the #support channel
- Response time: typically under 10 minutes, 24/7
What to Include in Your Ticket
- Your order number or the email address used at checkout
- The product name and the issue you’re experiencing
- Any error messages or screenshots
Common Support Topics
- Missing key? Check your spam folder first — keys arrive in an email with subject line “YOUR DEPSHOP ORDER IS NOW COMPLETE”
- Loader issues? Open a ticket with your key and OS version — the team will walk you through setup
- Detection concern? Check the live status page before opening a ticket
- Pre-sales questions? Drop a message in the general channel — the team is happy to help you pick the right product
- Billing or payment issues? Open a ticket with your order number and payment method used